Return Policy for BalvinderRuby.com.au
We are unable to accept returns for books unless the product is damaged upon arrival.
- If your book arrives damaged: Please contact us within 30 days of receiving your order. We will happily replace the damaged book with a new one, free of charge. We may request photos of the damage for our records.
- We do not accept returns for:
- Books that have been opened, read, or used.
- Books that are damaged due to misuse or neglect.
- Books that are returned after the 30-day window.
Return Shipping:
- If your book arrives damaged, we will provide you with a prepaid shipping label for the return.
- You are responsible for the return shipping costs for any other reason.
Refunds:
- If you receive a damaged book and elect for a refund instead of a replacement, we will refund the full purchase price of the book to your original payment method.
- We do not offer refunds for change of mind.
Contact:
- For any questions regarding our return policy or to initiate a return, please contact us at info@balvinderruby.com.au.